• e-Commerce Fraud: The Rapidly Growing Challenge for Retail Investigations

  • From Leading Her Team in Technical Fouls to Leading RILA’s AP Efforts

  • Aria Resort & Casino, Las Vegas: Holding All the Cards When the Chips Are Down

  • Precious Cargo: Tiffany’s Supply-Chain Network

On the Move

Latest On the Move

 

Anthony Williams has a new position; Director of Asset Protection Northeast Division - Walmart Click here to learn more

  

Tom Cairns CFI, has a new position;Senior Regional Loss Prevention Manager – Dunham’s Sports Click here to read more

  

Juan Valverdehas a new position; On-Location Instructor Mexico – Wicklander-Zulawski & Associates Click here to learn more

 

Amy Spiehs-Hicks, CFI has a new position; Regional Loss Prevention Manager - CVS Health

 

 

 

 

 

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White Papers

Case Study: How Strict Return Rules Can Decrease Retail Revenue

 

Merchandise return transactions are a critical part of the customer experience of retail. The objective is an optimal return rate, where the retailer finds the right balance between too many returns that may lead to fraud and abuse and too few returns that may lead to customer unhappiness. But how does one arrive at such a measure?

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