Gene Smith, LPC

Gene Smith, LPC

Smith is president of The Loss Prevention Foundation, the not-for-profit organization charged with the responsibility of managing certification. He was formerly president oft he industry’s largest executive search and consulting firm. During the past fifteen-plus years, Smith has provided career counseling for thousands of industry professionals nationwide. He can be reached at 704-837-2521 or via email at gene.smith@losspreventionfoundation.org.

I recently attended the Food Marketing Institute (FMI) asset protection conference in Jacksonville, Florida, which continued to demonstrate the continued support and acceptance of professional certification for our industry. It seems like it was only a few years ago that most conference attendees came by our booth to solicit information about the benefits of the still new certifications. They were not used to the idea that they were being asked to consider allocating time to study what they had been doing for years.

Now they come by the booth and ask how to get started because they have heard about the knowledge others have gained and are applying to their positions in LP. We often hear something like, "My manager completed it and told me he learned a lot."

For the past couple of decades, many in our industry knew that a specific loss prevention certification was needed for our profession. We all knew if created properly, it would be a tremendous learning tool for many. It is clear that not just LP practitioners in North America see the benefit as evidenced by our recent announcement that we are expanding certification into India because of the overwhelming interest we have received there.

Not Just for LP Practitioners

We are also now having solution providers approach us in record numbers wanting to know how they or their company team can earn certification. When we ask them about their motivation for certification, here is some of what we hear:
■ "I never worked loss prevention, so I really want to know for sure what my clients do every day."
■ "I want to show my clients that I respect and am interested in what they deal with in their jobs."
■ "I want to learn information that might help me apply the proper solution to my client's needs."
■ "It will help me look at solutions through their eyes."
■ "I know other solution providers who have become certified, and they tell me they learned a a great deal."
■ "I want to help elevate our profession, and certification is the best way I know to do that."

Here are a few quotes from solution providers who have earned their certification.

"The LPC course was a rigorous journey through every aspect of retail loss prevention," said Kevin Lynch, LPC, executive director of business development for Tyco Integrated Security. "As a solution provider to the LP community, it gave me a unique, new perspective on the amount of knowledge and leadership it requires to be a top-flight LP executive. I will be a significantly more effective and efficient solution provider for having acquired my LPC designation."

"A busy person always finds time to do one more thing," said Karen VanBrunt, LPC, analyst services administrator for Agilence. "After twenty-four years with the same company as an LP professional, I knew I still had much to learn about various areas of LP that I had never been exposed to. I could not think of a better way to enhance my skills than to become certified. The Foundation provided me with the opportunity I could not get from other courses. It's a certification built by and for our industry that, at the end of the day, would enrich anyone's LP knowledge."
Cita Doyle, LPQ, is director of sales and marketing for InstaKey Security Systems. She explained why she became certified and is having her entire support team earn their certification. "We believe that being certified shows our commitment to supporting the loss prevention industry. Through certification we have a better understanding of our client's challenges and needs, which helps us provide value and better solutions as an industry partner."

Another solution provider with several years in the industry recently thanked us for helping him earn his certification. He informed us that he was successful in helping an LP director secure funding for a project because of the information he learned in the return-on-investment (ROI) section of the LPQ coursework. He felt that the section gave him the ability to help his client understand and explain the ROI so the LP director in turn could sell it to his CFO.

Based on these testimonies and others we've heard, certification is a great benefit to solution providers. Certification will benefit anyone on either side of the table who view themselves as LP professionals. Whether you are new to the profession or an experienced veteran, we know you will gain valuable knowledge that you can use immediately in performing your current function better.

Newly Certified

Thanks to the work and dedication of hundreds of professionals, we now have over 452 companies who have someone certified LPQ or LPC, or currently have someone enrolled in one of certification programs. Following are individuals who recently earned their certifications.

Recent LPC Recipients
Sam Alvarado, LPC, Macy's Logistics and Operations
Nathan Anderson, LPC
Ryan Arensberg, LPC, Lowe's
Chad Barnhill, LPC
Arturo Barraza, LPC, Lowe's
Larry Borden, LPC
Emily Bosworth, LPC, Lowe's
Winston Boyce, LPC, Lowe's
Dale Brantley, LPC, Best Buy
Scott Bushnell, LPC, Lowe's
Robert Caveness, LPC, Lowe's
Robert Cochran, LPC, Rite Aid
Corey Cook, LPC, JCPenney
Robert Corrado, LPC, Rite Aid
Pedro Corrales, LPC, Lowe's
Marcus Culliver, LPC, Lowe's
Scott Demmons, LPC, Lowe's
Jessica DeValkenaere, LPC, Staples
Thomas Devaney, LPC, Rite Aid
Cynthia Diogostine, LPC
John Doggette, LPC, Lowe's
Leighton Dowdle, LPC, Lowe's
Kate Early, LPC, Lowe's
John Ellis, LPC, Lowe's
Tracy Fleming, LPC, Walmart
Timothy Foley, LPC, Lowe's
Steve Forgette, LPC, T.J.Maxx
Jacob Gillette, LPC, DICK'S Sporting Goods
Carlos Gonzalez, LPC, Walgreens
Shawn Hanley, LPC, Lowe's
Ryan Hogan, LPC, Lowe's
Nichole Huber, LPC, Rite Aid
Todd Isenhour, LPC, Lowe's
Marlon Jones, LPC
William Jones, LPC, Gander Mountain
Amy Jankaitis, LPC
Curtis Leininger, LPC, Lowe's
John McCallister, LPC, Lowe's
Kevin Molle, LPC, Rite Aid
Richard Nowak, LPC, Lowe's
Efran Padilla, LPC, Lowe's
Jeffrey Patronaggio, LPC, Lowe's
Don Popa, LPC, Rite Aid
Page Ramirez, LPC, Office Depot
Sue Read, LPC, Lowe's
Eric Rode, LPC
Terry Rogers, LPC
Travis Ross, LPC, Lowe's
Jeremy Santos, LPC, Lowe's
Dennis Shanley, LPC, Lowe's
Daryl Shaw, LPC, Buy For Less
Jason Smith, LPC, Hallmark Cards
Jimmy Soto, LPC, Walgreens
Jerry Stockley, LPC, 7-Eleven
Terry Sullivan, LPC, Lowe's
Brian Swon, LPC, Lowe's
Matthew Thompson, LPC, Lowe's
Brian Thumm, LPC, Lowe's
Samuel White, LPC, Lowe's
Michael Yarbrough, LPC, Lowe's

Recent LPQ Recipients
Donald Abba, LPQ, SMG Management
Nicole Anderson, LPQ,
Federated Co-operatives
Bill Coates, LPQ, 7-Eleven
Janet Crimo, LPQ, Staples
Jeffrey Dobrusin, LPQ
Jeffrey Hedges, LPQ
William Johnson, LPQ
Lee Lastovica, LPQ, Genesco
Thomas Mistrata, LPQ
Vanessa Moinhos, LPQ
Eric Murray, LPQ
Adam Nowicki, LPQ
Brigette Prock, LPQ, PETCO
Raymond Ruiters, LPQ
Douglas Squires, LPQ
Elizabeth Tichenor, LPQ
Austin Wadsworth, LPQ
Joseph Young, LPQ,
Neimann Foods
Thomas Zimmerman, LPQ, DSW

Two recent articles from LP Magazine, "Why Your New LP Career Is Going Nowhere and How to Fix It" by Brandon Brown and "Invest in Yourself: Add Value to You" by Walter Grassl, were excellent. Having spent a number of years as a LP career advisor, I enjoyed reading them and felt they were spot on, especially Grassl's section on "Investing in Yourself Helps You."


After reading them I asked myself if there was something I could add and believe the discussion below adds to the conversation.


In many organizations there are valued members of a team performing roles uniquely suited to their strengths, lending to success and profit. If you look at an organizational chart, most of the specialists are at that level, doing what they do best—investigators doing investigations and auditors doing audits, and so forth. Organizations functions well when people do well at what they are paid to do. However, if you want to move beyond that pay grade, then you need to know more about conducting the entire orchestra than playing one instrument really well. As you climb the corporate ladder, you realize you are actually a part of a larger organization that has a need for its leaders to understand a breadth of business principles.
While it is true that most of us were attracted to this industry because of the thrill of the chase, as we grow and develop we learn very quickly that this business is much more than apprehending shoplifters and dishonest employees. But why do so many stay focused on the reactive side? Why do some think that if they become an accomplished investigator or interrogator that will get them promoted to the top?


You might be surprised to hear that, in fact, many of our top LP executives were not very good at catching shoplifters or dishonest employees. It has been my experience that those who stay too focused on the "thrill of the chase" quickly get left in the dust by their wiser peers who embrace the belief that retail LP is a business-first profession.


We work in a profession where senior retail executives who ultimately control our destinies serve as the ultimate judges as to whether they think you are capable of going up the career ladder. They determine "how you will be measured." It is their opinion that ultimatly decides how far you go. Anyone who believes that just because one's LP manager thinks he or she is talented that they don't need to "brand" themselves with other non-LP executives is simply either naive or misinformed.


We all like a good case, but as I recall one of my retail presidents say, "Anyone who thinks they can apprehend their way to good shortage results is simply not a retail executive; they are just an investigator." He went on to add, "Our shareholders will not give beans about how many apprehensions and admissions we had if our shortage number goes up because we missed an inventory issue, a pricing glitch, or missed markdowns."


While I agree that it is important to make sure you identify your niche as Brandon Brown suggested, it is also important not to become so much of a specialist that you are trapped and "branded" as nothing but an investigator or a safety person or an auditor. I have had too many very talented LP professionals call me in frustration because they applied for positions and were not even granted interviews because they knew they had spent too much time in "investigations." Their resumes literally screamed out "cases," "apprehensions," "admission dollars," "recoveries," and now the latest craze "ORC."


Your resume is your portrait, and it will be used to make a judgment as to where someone who has never met you thinks you are capable of going. How does your resume look? Are you too focused on one area? What happens if you are downsized and there are no "specialist" jobs open? What happens if you just need to make a move because of a new supervisor, a merger, or family situation? That is often when everyone wants to enroll in a college class or become LPQ or LPC certified. While it is never too late to invest in yourself, you should be investing in yourself constantly throughout your career even while you are developing a specialty.


Putting all of your eggs in one basket can negatively impact your career options. Throughout your career you should be taking college classes as a refresher or to finish your degree. You should be seriously considering the LPQ or the LPC certifications, which are incredible opportunities to learn and validate your LP and business knowledge. Professional certification is also an excellent way to send a message to a perspective employer that you have an attitude toward learning. It is a statement that you are much more than an investigator or an auditor. Adding the LPQ or LPC designation to your name is the "ultimate branding" that simply says it all up front and is not buried in your resume.


There are numerous other things you can do to expand your brand, such as writing an article, volunteering for a non-LP corporate project, or joining a professional association. These are all great non-"thrill of the chase" items to add to your resume so you can create a brand that will maximize your long-term career options. Put yourself on a path of continued education throughout your career because it really is the best way to establish career durability. It is like making an investment in insurance for your career.

Newly Certified

Following are individuals who recently earned there LPC and LPQ certifications.

Recent LPC Recipients

Eric Glofka, LPC, Lowe's
Greg Houting, LPC, Dick's Sporting Goods
Sharon Howard, LPC
Andrew King, LPC
Mark Leuschner, LPC, Rite Aid
Gary Locust, LPC, Safeway
Jenny Ly, LPC, Banfield Pet Hospital
Serafin Martinez, LPC
Paul Michaels, LPC
Kevin Morrison, LPC, Belk Department Stores
Jan Myers, LPC, Rite Aid
Carlos Oviedo, LPC, CVS Caremark
Lee Pernice, LPC
Jaime Saenz, LPC, Walgreens
Brittney Vachon, LPC
Yvette Weems, LPC, Walgreens
April White, LPC, AT&T

Recent LPQ Recipients

Gabrielle Albino, LPQ, Hermes of Paris
Hawken Averett, LPQ, eBay
Mike Bertha, LPQ, 7-Eleven
Sabrina Bryan, LPQ, Mississippi College
Stony Burke, LPQ, eBay
Charles Drain, LPQ
Allison Ernst, LPQ, Genesco
Blake Hajek, LPQ
Christian Hardman, LPQ, eBay
Michael Interlandi, LPQ, Ralph Lauren Marlon Jones, LPQ
Latasha Locke, LPQ, Bed Bath and Beyond
Stoney Mathis, LPQ
Craig Perkins, LPQ
Willard Wells, LPQ
Ryan-Dale Witte, LPQ, Big Lots

This is the time of the year that most of us think about giving thanks for our health, our families, and friends and maybe even our 2013 successes and accomplishments. I know I am very grateful for these things. I also know that if it weren’t for having good health, support of my family and friends, I would not have accomplished as much. Not even close. 

Being thankful requires time for reflection. I recently took the opportunity to do some early year-end reflection after our October board of directors meeting. In that fall board meeting, which is one of two annual meetings that we are required to conduct, we did a year-to-date status review of what we had accomplished and what is planned for 2014. This was a four-hour meeting where the Loss Prevention Foundation (LPF) staff and committee chairs reported to the board, which is comprised of thirty retail vice presidents and senior executives from several leading solution providers. 

  • Four new board members were added to the board, including
  • Tim Gorman, DVP, Loss Prevention, Asset Protection, and Business Continuity, Walgreens, 
  • Mike Keenan, CPP, CFI, VP Loss Prevention, Gap Inc.,
  • Mark Mellor, DVP, Loss Prevention and Global Business Continuity, Family Dollar, and
  • Mark Stinde, VP Asset Protection, 7-Eleven.

2013 Highlights

Many mentioned after the meeting that it was the best ever. That was great to hear, but the celebration was short-lived because we went right back to planning and working diligently to do even better. However, we would be remiss if we didn’t share some of the highlights. The Foundation now has:

  • 6,588 members in our group.
  • 5,000 worldwide locations in 165 counties that offer the LPQ and LPC exams.
  • 1,400 exam locations in the U.S.
  • 1,000 certified professionals.
  • 452 companies have either LPQ or LPC-certified or certification-seeking employees.
  • 279 companies have someone certified.
  • One company has 193 certification participants. 
  • 140 companies have LPC credentialed employees.
  • 139 companies have LPQ credentialed employees.
  • 78 vice presidents and directors are LPC certified.
  • 74 companies now hold LPQ or LPC as a preferred requirement for employment.
  • 5 countries have LPC certified individuals.
  • LPC credential holders now hold positions in nine of the top ten U.S. retailers.
  • The LP Memorial Fund distributed two gifts of $2,000 each to surviving families who lost loved ones from the LP industry.
  • New certificates for membership and certification were created.
  • LPF was rebranded with a new website, conference booth displays, and a merchandise store.
  • A fully automated CRM system was implemented.
  • A recertification program for LPC-certified professionals was launched.
  • Academic credit for completing the LPQ or LPC requirements was granted at American Military University, Eastern Kentucky University, Fairleigh Dickinson University, and Mississippi College.
  • The LPF led fundraising efforts to raise enough donations for approximately 100 new bicycles (over $10,000) to students at Devonshire Elementary School in Charlotte, NC. The school was recognized on the Today show for their efforts toward improving attendance and academic achievements of their students; 87 percent of the 576 children live in poverty and most have never owned a bike. 

These accomplishments are due primarily to the efforts of the thousands of supporters who have helped in the efforts to elevate our profession. We cannot even begin to thank each individual, company, or group. It has been so inspiring to see the engagement of our board, our members, and our volunteers. We look forward to delivering on some really great 2014 goals that will further support our mission.

Personal Career Plan

The Foundation is focused on professional development. With that in mind, we offer you this challenge—formalize a personal plan to add to your professional skills and knowledge to further advance your career in 2014. 

Most of you are committed to building a plan for shrinkage reduction or reaching your job performance goals, but often fall short on developing the same type of plan for professional development. It is amazing that when we speak at various events, LP executives can recite their top high loss locations and can articulate without hesitation exactly what the strategy is to improve results. But when we ask them about their career goals, they struggle with verbalizing what they need to do to reach those goals. Most of them have failed to formalize a plan.

We would like to encourage you to consider putting yourself on a path of continuing education. Invest some time in yourself and make a plan. Identify one or two areas in which you want to seek further education and go for it. While the thrill of the chase and the pursuit of dishonest individuals is one of the main reasons many of you were attracted to this profession, it is not the most important area to master. 

Decide what you want your personal branding to be. If you do nothing but focus on investigations, do not wonder later in your career why you do not get interviews for higher positions that require you to manage the entire scope of loss prevention. If your resume speaks too much about investigations, ORC, interrogations, and not enough about the business, then guess what your brand is?

You must invest in yourself. Enroll in the LPQ or LPC and obtain valuable information that you can use immediately in your current position. Learn firsthand how easy it is to learn online. Join the Foundation as a member and add it to your credentials. Break the stereotype of being too focused on cases. 

Commit to finishing your degree or taking a course at one of our great academic partners—American Military University, American Public University, Eastern Kentucky University, Fairleigh Dickinson University, or Mississippi College. The time to increase your desirability for a promotion or career opportunity isn’t tomorrow when you need it, but rather today, before you need it. The truly successful industry leaders pursue continued education in advance of when they need it. You should, too.

Newly Certified

Following are individuals who recently earned there LPC and LPQ certifications.

Recent LPC Recipients

Chris Barber, LPC, Goodwill Industries of Central Indiana

Jay Bonnell, LPC, Goodwill Industries of Central Indiana

Shannon Bueno, LPC, Walgreens 

John Calhoun, LPC, Walgreens 

William Colby, LPC, Coles Express

Kyle Davidson, LPC 

Charles Delgado, LPC, Meijer

Stuart Deske, LPC, Redbox Automated Retail

Susan Factor, LPC, Walgreens 

Jason Foshee, LPC, Cash America International

Richard Fuehrer, LPC 

Amber Gilmore, LPC, Cabela’s

Peter Green, LPC, Goodwill Industries of Central Indiana

Nathan Guta, LPC, Walgreens 

Crystal Hancock, LPC, Big 5 Sporting Goods

Charles Kostyk, LPC 

Joseph Laufenberg, LPC, Festival Foods

Pascual Machado, LPC, TJX 

Karlye Maloney, LPC, Goodwill Industries of Central Indiana

Mark McInaney, LPC, Walgreens 

Sonya Medlock, LPC Rite Aid 

Charles Moore, LPC Walgreens 

Nicole Pappas, LPC, Redbox Automated Retail

Matthew Pearsey, LPC, Goodwill Industries of Central Indiana

Camio Robinson, LPC  

Saud Sanady, LPC 

Chris Schkade, LPC, Walgreens 

Ethan Stephens, LPC 

Nicole Strange, LPC, Publix Super Markets

David Strom, LPC 

Randall Thomas, LPC, Goodwill Industries of Central Indiana

Bryan Venza, LPC, TJX 

Laurie Zaccaro, LPC, Walgreens 

Recent LPQ Recipients

Mariah Angelo, LPQ, Rack Room Shoes

Eric Bosko, LPQ 

Roy Bredahl, LPQ, Walmart 

Linda Bredeson, LPQ, Publix Super Markets

Seirra Brown, LPQ, IOBSE

Kelly Cybulski, LPQ, RILA

Shaunte Davis, LPQ, T.J.Maxx

Camille Decker, LPQ, Weis Markets

Charles Dincol, LPQ, Home Depot

Walter Edwards, LPQ 

Kelli Gasswint, LPQ, Rite Aid 

Ginny Gomez, LPQ, Macys Logistics and Operations

Peter Leary, LPQ, Allied Barton Security Services

Gregory McDermitt, LPQ, Walmart 

Trevor Monroe, LPQ, Rack Room Shoes

Toyce Newsome, LPQ, T-Mobile USA

Rudi Robinson, LPQ, Sears Holdings 

Alicja Smardz, LPQ, eBay

The Loss Prevention Foundation (LPF) recently attended the Retail Council of Canada Loss Prevention Conference in Toronto and participated on a panel discussing the importance of continued education and the value of professional certification. It was a privilege to participate with the other distinguished speakers. But I must admit, I experienced something that was even more moving and meaningful than our session. It was the opening remarks by Diane Brisebois, President & CEO.

Diane proceeded to acknowledge the presence of the attendees from the United States and referenced that it was indeed September 11th. She proceeded with remarks about what September 11th really symbolized and how much that date impacted the United States and Canada. It was clear that her comments were heartfelt and sincere and had to be appreciated by everyone attending from the US.

Later, when I was crossing the border, I recalled what border crossings were like before September 11th and what it was like now. But what really consumed my thoughts was how grateful I was to have such wonderful friends and neighbors as we do in Canada. I imagined how much worst it could be if we had an unfriendly neighbor. Can you imagine if Canada was not the wonderful neighbor that they have been? Can you imagine how different things would be for us? I know one thing, we are lucky to have Canada right where it is!

To all of the Retail Council of Canada, to our Canadian loss prevention professionals and solution providers, thank you for being YOU!

 

 

 

 

 

 

What are the things aspiring loss prevention professionals can do to increase their chances of reaching their true potential? What are the career secrets that our most successful industry leaders all have in common? These are a couple of questions that all of us ask ourselves sometime during our careers. I have been asked these questions many times and, most recently, by someone who suggested I write an article on my thoughts addressing these questions. 

With over 25 years of my LP career focused on personal, professional, and career development, I have been fortunate to discuss the career success topic with many successful retail executives, not just LP and asset protection professionals. Here is what they say.

Able and Willing. Each person must have the basic skills, knowledge, and desire to be successful. Skills and knowledge are different, and you must have both. Learn the difference. If you have the necessary skills for LP and gain the knowledge, you still need to have the desire to apply it. That means putting in the time to do what it takes to achieve each step in the career ladder. Look for extra assignments to do so you do a little more than your peers. 

“Knowledge has to be improved, challenged, and increased constantly, or it vanishes.” Peter F. Drucker

Attitude toward Continued Learning. You must accept that you and only you are responsible for your own personal development and not your company. Look for opportunities to learn on your own, whether it is college courses, professional certifications, industry conferences, seminars, or company-sponsored training. Some great sources include the LPQ and LPC courses. 

“The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past....We cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude....I am convinced that life is 10 percent what happens to me and 90 percent how I react to it.” Charles Swindoll

Commitment to Improvement. You must be open to identifying areas in which to improve and seek out resources to help you. Routinely “check your own oil and take your temperature.” Look in the mirror and be honest with yourself. Pick one or two things to work on every six months—not six or eight—just one or two.

Career Plan. It is amazing when I ask someone about their plan to reduce shrink or improve the P&L, they know exactly what needs to be done. But when I ask what their career plan is, they don’t really know. Ladies and gentlemen, please sit down and outline where you want to be and how you want to get there. Establish a formal career plan.

Mentorship. Seek out a mentor who has a sincere desire to help you grow and develop. Not everyone makes a good mentor. Find one who you synergize with and copy their style, their philosophies, and apply them. Learn how to give back and become a mentor yourself because it can really serve as a great reinforcement.

Be a Risk Taker. Take calculated career risks with the philosophy that the greater the risk, the greater the reward. Those who keep waiting for the perfect opportunity are the ones who get left in the dust. Taking on an internal project that no one else wants to take on can often impress the right people. Asking to be assigned to the most challenging stores will separate you from your peers in a good way.

Understand Your Customer. Know what your business customer expects from you and deliver that plus a little more. Understand what your superior expects and deliver that plus a little more. Learn what your retail partners need and deliver that plus a little more.

Read, Read, and Read Some More. Those who are always reading and staying current on industry trends acquire knowledge and information that support success. Do you really take time to read LP Magazine cover to cover each issue? Do you subscribe to the weekly LP Insider e-newsletter sent from the magazine?

Network. Connect with other professionals and use them as resources. Do not try to do everything on your own. Don’t wait to network when you need to find a new job. Ask for help and be willing to give back in return. The Loss Prevention Foundation LinkedIn Group, one of the largest networking groups, can assist you in this area.

Intelligence Is Overrated. You do not have to be an Ivy League graduate to reach the top of your career if you master the above points. Mastering these points can allow average people to do extraordinary things. Believe me, I know.

Personal Responsibility. It has amused me how some really intelligent, gifted executives fall short of their true potentials. Invariably, when I have asked them for their thoughts on why they have fallen short, they have a list of excuses a mile long. The reality is they have failed to follow the blueprint above and failed to accept personal accountability for their own success or failures. They always want to blame something or someone for their lack of progression. 

Ladies and gentlemen, we are responsible ourselves for our successes and failures—no one else. If you want to reach your true potential, then make a plan. I have seen many average people accomplish some extraordinary things because they believed in themselves and made a plan, worked the plan, readjusted the plan, and reached for the stars.

Newly Certified

Following are individuals who recently earned their LPC and LPQ certifications.

Recent LPC Recipients

Deanna Bandru, LPC, Rite Aid 

Tim Bartkowiak, LPC, Spartan Stores

Andrew Beno, LPC 

Brian Brewer, LPC, Sobeys

Byron Burnett, LPC, Harris Teeter Supermarkets

Joe Camp, LPC, Walgreens

John Davis, LPC, Walgreens

Ken Fiori, LPC, Office Depot

Amber Gerendash, LPC, Walgreens

Michelle Goodrich, LPC, Ocean State Job Lot

Robert Hough, LPC, CFI, Dunham’s Sports

Patricia Johnson, LPC, Office Depot

Naomi Maharaj, LPC, Bell Canada

Remi Maillet, LPC, Sobeys

Garett Mayer, LPC, Best Buy Canada

Paul McGinley, LPC, Dollar Financial Group

Warren Najarian, LPC, CFI, Rush Enterprises

Rich Pitts, LPC, Rite Aid 

Richard Reid, LPC, Ollies Bargain Outlet

Michael St. Clair, LPC, Staples

David Ternus, LPC, Walgreens

Kevin Winters, LPC, Walmart

 

Recent LPQ Recipients

Anson Aflague, LPQ, Genesco

Russell Brewer, LPQ, HomeGoods

Russell Brockett, LPQ 

Sarah Cable, LPQ, Redbox Automated Retail

Zuzana Crawford, LPQ, eBay 

Julio Cuba, LPQ, TJX 

Allyse Dempsey, LPQ, Publix Super Markets

Paulo Drebeque, LPQ, HomeGoods

John Flynn, LPQ, Publix Super Markets

Ronald Gillenberg, LPQ, CFI, NEXCOM

Rikki Graham, LPQ, HomeGoods

Gary Grudzielanek, LPQ, Genesco

Keith Landschoot, LPQ, Genesco

Dennis LeTendre, LPQ 

Jackson Luna, LPQ, American Eagle Outfitters

Jeffrey Mauricio, LPQ 

Curtis Mitchell, LPQ, Michaels Stores

Donnell Murphy, LPQ, Home Depot

Michael Parson, LPQ, Walmart 

Kenneth Richardson, LPQ, Lowe’s 

Charles Salazar, LPQ, IKEA North America Services

Hunter Shaw, LPQ, Universal Orlando Resort

Elijah Smalls, LPQ, Goodwill Industries of Seattle

Holly Urfer, LPQ, Publix Super Markets

Andrew Vantassel, LPQ  

Many of us remember when we only had the National Retail Security Survey, produced by Dr. Richard Hollinger of the University of Florida, and the National Association for Shoplifting Prevention (NASP) as professional resources. It wasn't long ago that our industry had no LP-specific magazine, with only broad security magazines that occasionally mentioned the term loss prevention in an article. We had no academically accredited research, such as what Dr. Read Hayes and the LPRC have provided in recent years. We were still transitioning from retail security to loss prevention and still very focused on apprehensions and investigations.

Many of us also remember when the only certification remotely related to the private sector was the certified protection professional (CPP), a broad security-focused one. Then, finally, Wicklander-Zulawski & Associates created the certified forensic investigator (CFI) certification that addressed a very important skill set—interviewing and interrogation.

It was not that long ago that most companies seldom asked for a college degree as a preferred requirement. If they did ask, it was likely a criminal-justice degree; never a business or finance degree.

Those of us who have studied the educational needs of our profession for years have admired and respected two types of executives. There are those executives who have ascended to the highest levels without a formal college degree. However, after you interview them, you see they clearly have a degree from the "College of Hard Knocks," which is very valuable. Equally impressive are the many senior executives running large loss prevention organizations who go back to college to finish a degree or seek a higher one. Despite how busy LP executives are, they find the time for university study because it is that important to them.

While I have spoken passionately over the years for the need to embrace higher education, I have always respected anyone who has climbed the career ladder without it. Some of our most successful industry-leading professionals have no degree. However, those who don't still recommend that others should get one, and I can assure you they all have encouraged their kids to get one. Why?

Educational Resources in LP

Most would agree that our industry has changed and evolved for the better. We now have professional resources, such as LP Magazine, LP Foundation, and LPRC, that other professions have had for years. We now have degrees that are industry-specific from several universities. And certification, once just a vision by a handful of forward-looking LP executives, is fast becoming a standard in loss prevention like other professions.

Human resources and internal audit have had certification for years. Teachers must have degrees as well as certification as do financial planners, insurance agents, realtors, accountants, fraud investigators, and safety and risk professionals. Why, after receiving a bachelor's degree and often a master's degree, do these professionals still have to be certified?

Certification is not a substitute for a degree, and a degree is not a substitute for professional certification. There is a reason why most reputable professions embrace both. They truly complement each other.

If we want to continue to elevate our profession to the level of our peer professions, we must embrace the common place of college graduates entering our profession in higher numbers than in the past. We must support professional certifications like the LPQ, LPC, CFI, and CFE. We must encourage our working professionals to enroll in traditional college or convenient online courses.

Attitudes toward educational degrees and professional certifications have changed rapidly in recent years. The LP Foundation has worked with several institutions who have launched or are about to launch industry-specific programs. Most recently the LPQ and LPC certifications have been granted academic credit toward a degree with one of the largest online universities in the world—the American Military University. This accomplishment would not be possible unless the developmental process was solid, the course content of high quality, and the exam psychometrically sound.

Loss prevention certification has made tremendous progress since its inception. Consider these statistics:

■ 223 different companies now have at least one employee certified.

■ 134 companies have LPC-credentialed employees.

■ 134 companies have LPQ-credentialed employees.

■ 429 companies have employees working on LPQ or LPC certification.

■ 75 companies now hold LPQ or LPC as a preferred requirement.

■ 8 of retail's top ten companies have LPC

certified employees.

■ 21 VPs and 56 directors are LPC certified.

■ 1,400 U.S. and 5,000 worldwide locations offer the LPQ and LPC exam.

■American Military University, Eastern Kentucky University, and Fairleigh Dickinson offer credits for LPQ and LPC certification.

The Gift of Education

Personally, I always believed one of the greatest gifts any parent could give their children was a good education. As a working adult, one of the greatest gifts you could give yourself was the gift of continued education. That education is best when obtained from both an accredited college and from the "College of Hard Knocks." Professional certification is just another quality educational resource that not only confirms the understanding of core competencies, but also provides industry-specific information that professionals can apply to their present positions.

A vice president of LP once told me he was concerned about paying for certification or a college degree for his people because he was afraid his people would leave him and go to another company after they were educated. I told him something I had read once—the only thing worse than paying for their education and having them leave, was not paying for their education and having them stay.

Newly Certified

Following are individuals who recently earned their LPC and LPQ certifications.

Recent LPC Recipients

Leo Anguiano, LPC, Rite Aid

Daniel Barnes, LPC, Streamwood Police Department

Deb Brown, LPC, 7-Eleven

LaRoy Carff, LPC, DICK's Sporting Goods

Doug Carter, LPC, easyhome

Jih-Hao Jim Cheng, LPC, DICK's Sporting Goods

James Deese, LPC, Rite Aid

Paul Feiner, LPC, City Market, Onion River Co-op

Tim Flowers, LPC, Best Buy

Jennifer Fogarty, LPC, Walgreens

Kevin Foote, LPC, Staples

Charlotte Gandon, LPC, Majid Al Futtaim Retail

James Hawkins, LPC, Sears Holdings

Chris Hawthorne, LPC, Brookshire's Food Stores

Tony Hentges, LPC, T-Mobile USA

Sandra Hinson, LPC, Lowe's

Mike Kimbrough, LPC, DICK's Sporting Goods

Darrell Kingore, LPC, Walgreens

Tyrone Macon, LPC, TJX

Justin Maiorana, LPC, Harris Teeter

Michael Mann, LPC, Macy's Logistics and Operations

Kenneth Matheson, LPC, BJ's Wholesale Club

Patricia McDonald, LPC, Big Y

Thomas Nelson, LPC, Nelson Investigations and Loss Control

James Nelson, LPC, Office Depot

Jack Pendergast, LPC

Daniel Reeves, LPC, TJX

Daniel Rhatigan, LPC, The Home Depot

Kenneth Ridolfi, LPC, Walgreens

David Roberts, LPC, Lowe's

Chris Scheutzow, LPC, Bed, Bath & Beyond

Howard Schwartz, LPC, Staples

Micah Seal, LPC, Brookshire's Food Stores

Thomas Sevcik, LPC, Rite Aid

Tony Sheppard, LPC, CVS Caremark

Rick St. James, LPC, Wegmans

Eric Stahmann, LPC, Walgreens

Matt Taylor, LPC, Walgreens

Paul Templeman, LPC, Z Gallery

William Van Hoose, LPC, Walgreens

Erik Van Wagner, LPC, Kroger's

Annette Wall, LPC, REI

Angela Wilkerson, LPC, Beall's

Dustin Hudgins, LPC, CFI, Rent-A-Center

Michael Korso, LPC, CFI, Ascena Retail Group

Jose Lopez, LPC, CFI, T-Mobile USA

 

Recent LPQ Recipients

Cami Beckerdite, LPQ, Orchard Supply Hardware

Miguel Bonilla-Roman, LPQ, U.S. Navy

Matthew Boyle, LPQ, Michaels Stores

Vicki Burnette, LPQ, MRCO, LLC

Casey Carroll, LPQ, Cabela's

Ian Garrett, LPQ, Sports Authority

Andrew Gourley, LPQ, Walmart

Katherine Houston, LPQ, Contact

Justin Kemp, LPQ, Contact

Bryan Knepper, LPQ, Vector Security Services

Rory MacDonald, LPQ, Walmart

Amber Manion, LPQ, Ascena Retail Group

Ryan Mason, LPQ, Shelburne Museum

Jason Maurice, LPQ, Kraft Foods

Wade Moeller, LPQ, Publix Super Markets

Roger Moore, LPQ, Weis Markets

Julie Morris, LPQ, Lowe's

Joseph O'Brien Jr., LPQ, Target

Dalida Omerovic, LPQ, lululemon athletica

Michael Osborne, LPQ, The Northwest Company

Brian Palmer, LPQ, Genesco

Trevor Pfeifer, LPQ, Federated Co-operatives Limited

Cynthia Ramos, LPQ, Michaels Stores

Joshua Salthouse, LPQ, Walmart

Antonio Salzedo, LPQ, AT&T

Kevin Shultz, LPQ, Publix Super Markets

Amber Virgillo, LPQ, Contact

Ryan West, LPQ, The Home Depot

Christopher Whitton, LPQ, Cabela's

Laura Zane, LPQ, Rite Aid

Santo Zenone, LPQ, Gap

Luis Jhon prepared for work that Saturday just like he always did. He put on his socks, shoes, pants, and that now famous blue-striped shirt. He kissed his wife, grabbed a bite of food, took a final approving glance in the mirror, and went out the door. The kids were playing as he started up the car, drove five minutes, navigating the traffic into his favorite parking spot at the Margate Walmart on West Atlantic Boulevard in Coral Springs, Florida. There he greeted his fellow employees, looked at all the things he needed to do that day, and at some point on September 22, 2012, he probably sat down at his work station to survey who was in the store.

You've been there, right? Someone walks into a department, no bag in their hands, looking around, and suddenly you get that feeling that something is about to happen. You see them conceal an item, and you call for assistance so continuous observation is maintained. The next thing you know, your heart starts racing, you are running out of the control room, and you find yourself talking to someone you've never met before, trying to convince them they need to stay and have a little chat, as they start wanting to leave more now than ever.

The vast majority of us have our quick chat with the subject. We call the police. They come, ask a few questions, and write an appearance ticket. We write up a detailed report about what we saw, heard, and did, then clock out and go home. Most of us get to look back, tell stories about our stops, log the apprehension, and share how we accomplished all of the required steps prior to the stop. This did not happen to Luis Jhon. He did not get to look back nor move on without much thought to the next day. In fact, his family will remember September 22 for the rest of their lives.

Alexandra Jhon didn't have her husband come home that day. The Jhon family was and is still not complete. Luis Jhon died because someone shot him, trying to avoid that inevitable chat about suspected unpaid items...in this case $16 worth of t-shirts. We sadly wonder "What could be in that store that is worth taking an innocent life over?" "Why did this happen to Luis and not to me on one of my routine stops?" Those questions may never be answered, but if you are wondering how you can help, then you have focused in on a question that does have an answer.

We can work together to help one of our own. As I write this, Luis's family can't pay the bills because the investigation into his death isn't complete. Here is an opportunity to show the Jhon family that we care. As loss prevention professionals, as an industry, let us demonstrate our hearts and not move on to another day, another stop, without looking back and paying respect.

The Loss Prevention Foundation has established the Loss Prevention Memorial Fund to help the Luis Jhon family pay their necessary bills in this difficult time. Sadly, we know that there will be more hurting families of LP professionals killed doing their jobs, so the memorial fund is established for more. We pray that the "more" is not you or your family, but we know we can't control the future.

We suggest that those who read this article give $10 (or more) to the Loss Prevention Memorial fund to help the Luis Jhon family and any future family in our industry who suffers the death of an LP brother or sister while in the line of duty. Please go to www.losspreventionfoundation.org and click on the yellow "Donate" button located on the lower left part of the page and send a gift. The Foundation will send a check for 100 percent of the donations on your behalf to this family in need.

Foundation Board Adds New Members

The Loss Prevention Foundation board of directors held their fall meeting October 24 – 25 at the Trump National Golf Club just north of Charlotte, North Carolina, in conjunction with the LP Magazine editorial board and vendor advisory board meetings.

Among the business conducted was the nomination and approval of two new board members:
■ Charles Delgado, Vice President of Asset Protection, BJ's Wholesale Club and
■ Sonya Hostetler, Vice President Asset Protection and Safety,Walmart Stores.

Each of these new board members has clearly demonstrated their support for industry-specific loss prevention certification. They have either personally enrolled in the LPC course or support their companies' approving the LPQ and LPC as a preferred requirement for all job postings. It is clear that each of them has a passion for improving our professional perception as an industry and that they feel professional certification is a critical step in achieving that goal.

Also, reconfirmed for another three-year term were the following individuals:
■ Kevin Valentine, LPC, Vice President, Internal Audit and Risk Management, Signet Group Services (Sterling Jewelers) and
■ Stan Welch, LPC, Vice President Loss Prevention, jcpenney.

The Foundation continues to strive for a broad range of industry perspectives so it can serve the loss prevention industry in an informed and comprehensive manner. These leaders have proven that they have tremendous industry vision and have clearly demonstrated their commitment to improving the loss prevention industry through supporting education.

"The Foundation continues to amass strong retail support for its mission—educating the loss prevention industry by providing challenging and convenient resources such as our LPQ and LPC certification programs," said Frank Johns, LPC, Foundation chairman. "Each of these professionals brings a unique perspective as a result of their extensive expertise in loss prevention and store operations."

The board also approved Marcus Felson, Ph.D., of Texas State University to a position on the Academic Committee. Dr. Felson had previously served on the committee while he was at Rutgers University.

Newly Certified

Following are individuals who recently earned their LPC and LPQ certifications.

Recent LPC Recipients

Chris Carmody, LPC, Reg. LP Mgr, Office Depot

Steven Crenshaw, LPC, Dist LP Mgr, TJX

Mark Crumpton, LPC, Reg. Investigations Mgr, Office Depot

Chris Girone, LPC, CFI, LP Dist Mgr, Office Depot

Luis Gonzalez, LPC, LP Investigator, Michaels Stores

Tyler Hail, LPC, AP Mgr, Cabela's

Jodi Harkness, LPC, Dept Mgr LP, Lowe's

Chad Huntsinger, LPC, AP Coordinator, Brookshire's Grocery

Chris Kellett, LPC, Reg. Investigations Mgr, Office Depot

Michael Lamb, LPC, VP of AP, (formerly) The Home Depot

Douglas Lemmons, LPC, Div. LP Dir, Walgreens

Theodore Louis, LPC, Reg. LP Mgr, Office Depot

Diana Lukash, LPC, Dist LP Mgr, Office Depot

Edward Lyle, LPC, Dist AP Mgr, Weis Markets

Michael Nelson, LPC, Reg. Dir of LP, Bed Bath & Beyond

Terry Nichols, LPC, Sr Dir of LP/Safety, Retail Stores, Office Depot

Neil Parke, LPC, CFI, Dist LP Mgr, Nike

Rich Pinkerton, LPC, Dist LP/Safety Mgr, Office Depot

Marc Ringuette, LPC, LP Mgr, Rite Aid

Brian Smith, LPC, Dist LP Mgr, Walgreens

William Soop, LPC, Reg. Investigations Mgr, Office Depot

Jeff Teator, LPC, Reg. LP Mgr, Urban Outfitters

Stan Welch, LPC, VP of LP, jcpenney

Brian Young, LPC, LP Analyst, Agilence

 

Recent LPQ Recipients

Chad Alexander, LPQ

Justin Anthony, LPQ

Wayne Blough, LPQ, Penske

Michelle Brown, LPQ, C Spire Wireless

Brandon Brumley, LPQ, Murphy Oil USA

Michael Cavallo, LPQ, Barnes & Noble

Jacob Densley, LPQ, Cabela's

Lisa Kelleher, LPQ, Best Buy

Taylor Kozielski, LPQ, C Spire Wireless

Ryan Mast, LPQ

Michael Molthen, LPQ, Genesco

Kevin Smith, LPQ, C Spire Wireless

Kevin Turnbull, LPQ, Army & Air Force Exchange Service

Derrik Welsh, LPQ, Hastings Entertainment

In the last several months, a number of the Loss Prevention Foundation's corporate supporters have awarded scholarships to individuals in the industry interested in obtaining either LPC or LPQ certification. Following are the scholarship winners presented by Vector Security and other winners presented at the recent National Retail Federation LP conference.

Vector Security 2012 Scholarship Winners

LPQ Scholarship Recipients

Hart Brown, Rent-A-Center

Julio Cuba, HomeGoods

Charles Garretson, T.J.Maxx

Andrew Gourley, Walmart

Tyler Hail, Cabela's

Hector Hernandez, Retired Law Enforcement Officer

Tyrone Macon, Marmaxx

Julie Morris, Lowe's

Matt Strope, Dick's Sporting Goods

LPC Scholarship Recipients

Angela Busby, Bealls

Kevin Foote, Staples

Stephan Kimbrough, Dick's Sporting Goods

Brian LeClair, Cabela's

Paul McGinley, Dollar Financial Group

Chris Scheutzow, Bed Bath & Beyond

Ryan Sobieski, Cabela's

Jeff Troszak, Cabela's

Marshandala Wilson, Fossil

Canadian LPQ Scholarship Recipients

Navtej Duggal, Winners

Luis Maio, A.S.A.P.

Stephanie Paraskevopulos, Toronto Police Service

Santo Zenone, Gap

Canadian LPC Scholarship Recipients

Doug Carter, easyhome

Stephen Kennedy, The Source

Douglas Smith, Sephora

NRF LP Conference Scholarship Recipients

Ron Calton, Pyramid Foods, from Vangent

Phyllis Holland, Marshalls, from LP Foundation

Matthew Houchen, Summit Racing Equipment, from Vangent

Bob Hough, Dunham's Sports, from Vangent

Deborah Kliethermes, REI, from InstaKey

Mike Korso, CFI, Tween Brands, from LexisNexis

Vanessa Llama, Navarro Discount Pharmacy, from Asset Protection Associates

Falisha Mohammed, CFE, Lids Sports Group, from eBay

Al Robinette, Charming Shoppes, from The Zellman Group

Nesha Smith, H-E-B, from LexisNexis

Jeremy Woodtke, Limited Brands, from InstaKey

Recognizing Achievement

It is important to the industry that those professionals who have studied and passed their certification exams should be recognized for their achievement.

Recent LPC Recipients

Able Alvidrez, LPC, Reg. LP Mgr, Office Depot

Anthony Arnold, LPC

Richard Baxley, LPC, Dist LP Mgr, Rite Aid

David Broom, LPC, CFI, Div. LP Mgr, T-Mobile USA

Christopher Byham, LPC, LP Team Lead, Best Buy Canada

Alecia Camps, LPC, CFI, Dist LP Mgr, Big Lots

Christopher Chapman, LPC, CFI, Dist LP Mgr, Rite Aid

Brian Eaton, LPC, Dist LP Mgr, Office Depot, Inc.

Mike Esterak, LPC, Dist LP Mgr, Rite Aid

Laura Guerry, LPC, AP Field Investigator, Walmart

John Hassard, LPC, Vice Chairman, ASIS

Sandra Hughes, LPC, CFI, LP Systems Analyst, HMSHost

Keith Hunter, LPC, Reg. Dir of LP, Dick's Sporting Goods

Mark Jackson, LPC, CFI, Dist LP Mgr, Big Lots

David Joyce, LPC, LP & Safety Mgr, Office Depot

Dave Leinfelder, LPC, Mgr of Investigations, Best Buy

Thomas O'Donnell, LPC, Reg Ops Support Mgr, Bass Pro Shops

Mark Rainey, LPC, Dir of Inventory & LP, Murphy Oil

John Reid, LPC, LP Agent, Walmart

David Sacramone, LPC, Reg Mgr of LP & Safety Supply

Chain, Office Depot

Michael Sanders, LPC, Senior LP Mgr, jcpenney

Lynn Schiess, LPC, LP Auditor, Lacoste

James Scott, LPC, Sr Mgr Supply Chain, jcpenney

Louis Senecal, LPC, LP Analyst, The Zellman Group

Tim Shipman, LPC, Dir of Corp. Investigations & Crisis Mgmt, Delhaize America

Amy Stephens, LPC, Dist Dir of LP, Macy's

Duane Stewart, LPC, Ops Mgr, Dollar General

Bryan Treat, LPC, CFI, Dist LP Mgr, Big Lots

Scott Udulutch, LPC, Multi-Unit LP Mgr, Macy's

Steve Walker, LPC, CFI, LP Supervisor, Walgreens

John Watson, LPC, Dist AP Mgr, Home Depot

Keith Weiner, LPC, President, Prevention Resources

Jonathan Williams, LPC, CFI, Dist LP Mgr, Big Lots

Recent LPQ Recipients

Casey Alexander, LPQ, Gordmans

Deborah Bunch, LPQ, Haynes Furniture

Raychelle Burwell, LPQ, Old Navy

Christopher Conforti, LPQ, Ocean State Jobbers

Thomas Courtney, LPQ, LifeWay Christian Stores

David Crill, LPQ, Archangle Investigations

Ricardo Diaz, LPQ, Kmart

Melissa Elson, LPQ, Shopbop.com

Gregory Enfinger, LPQ, Student

Andrew Field, LPQ, Goodwill

Blake Hampton, LPQ, Goodwill

Darren Jackson, LPQ, Home Depot

Charlyne Lagudi, LPQ, Pep Boys

Brandon Mathews, LPQ, Corrections Corporation of America

Philippe Meca, LPQ, El Rancho

Jose Mendoza, LPQ, Michaels

Milan Nelson, LPQ, Michaels

James Nguyen, LPQ, Pep Boys

William Pond, LPQ

Michael Rusk, LPQ, Walmart

Kristen Schrader, LPQ, Apple

Jerry Sisson, LPQ, Pep Boys

Shannon Speelman, LPQ, Rite Aid

Edward Turner, LPQ, Staples

While earning one's certification is certianly self-satisfying to the individual who has taken the iniative to test themselves against the benchmark established by our industry, the board of directors at the Loss Prevention Foundation also believe those earning their LPQ or LPC certifications should be recognized by their peers. Following are both LP executives as well as young professionals who have recently earned certification.

 

Vice Presidents and Directors

  • Kevin Ach, LPC, Sr Dir, Pricing Compliance and Ops, Office Depot
  • Ken Amos, LPC, DVP of LP, Walgreens
  • Lee Bland, LPC, Dir of LP, Stage Stores
  • David Brandt, LPC, Dir of LP, Walgreens
  • Mark Gaudette, CPP, LPC, Dir of LP, Big Y Foods
  • David George, LPC, CFI, VP of AP, Harris Teeter
  • Keith Harmon, LPC, Dir of LP, Rite Aid
  • Richard Holter, LPC, Dir of LP, Heartland Automotive Services
  • Octavio Jara, LPC, Dir of LP, McDonald's
  • Frank Johns, LPC, Chairman of the Board, LP Foundation
  • Henry Johnson, LPC, CFI, Dir of LP, Family Dollar Stores
  • Paul Jones, LPC, Global Dir AP, eBay
  • Patrick Kerby, LPC, Dir of LP, Advance Auto
  • David Lund, LPC, CFI, VP of LP, Dick's Sporting Goods
  • Kevin Lynch, LPC, Exec. Dir, Bus. Dev., ADT Security Services
  • Michael Mays, LPC, Dir of LP, Cub Foods
  • Wayne McBrian, LPC, Dir of LP, Brookstone
  • Christopher McCray, LPC, Dir Field AP, Best Buy
  • Michael Miller, LPC, Dir of LP, Walgreens
  • Mark Mnich, LPC, Dir of LP, Giant Eagle
  • Walter Mulhall, LPC, PHR, CHS, Dir of LP, Austaco LTD Taco Bell
  • Mark Neapolitan, LPC, CFI, Dir of LP, Sterling Jewelers
  • Andrew Palmer, LPC, Sr Dir, Pharmacy LP, Rite Aid
  • Steven Palumbo, LPC, CFI, Dir of Ops-Security, Tiffany & Co.
  • Adam Parker, LPC, CFE, CPP, Dir of LP, Lamps Plus
  • Dan Provost, LPC, VP of LP, Staples
  • Libby Rabun, LPC, VP of LP, AutoZone
  • Robert Sinning, LPC, Div. LP Mgr, Cub Foods
  • Thomas Stein, LPC, Sr Dir of AP and Risk Mgmt, Ollie's Bargin Centers
  • Paul Stone, LPC, VP of LP, Best Buy
  • William Turner, LPC, Sr Dir Retail Ops, Nike/Cole Haan
  • Kevin Valentine, LPC, CFI, VP of LP, Sterling Jewelers

Recent LPC Recipients

  • William Alford, LPC, CFE, Pres., International Lighthouse Group
  • Anthony Berger, LPC, LP Manager, Rite Aid
  • Paul Borosavage, LPC, AP Dist Mgr, Rite Aid
  • Paul Braun, LPC, CFI, Reg. LP Mgr, Sterling Jewelers
  • Johnny Custer, LPC, CFI, Dir Crime DataShares, Verisk Crime Analytics
  • Joe Davis, LPC, CFI, Sr Mgr, LP South, T-Mobile USA
  • Jennifer Dayss, LPC, CFI, Reg. LP Mgr, Sterling Jewelers
  • Albert DiLorenzo, LPC, Reg. LP Mgr, Coast Guard Exchange System
  • Gayle Divis-Buck, LPC, LP Mgr, Kroger
  • Robert Dworkin, LPC, LP Professional
  • Brian Finnicum, LPC, Reg. LP Mgr, Sterling Jewelers
  • Maureen Fuller, LPC, LP Field Mgr, Big Y Foods
  • Anthony Hayes, LPC, LP Mgr, Rite Aid
  • Lance Incitti, LPC, Sr Search Consultant, Retail Placement Solutions
  • Shawn Jenkins, LPC, Reg. Dir of LP, Rite Aid
  • Carl Johnson, LPC, CFI, Reg. LP Mgr, Big Lots
  • Darren Jackson, LPC, Dist Ops Mgr, Home Depot
  • Kelley Jones, LPC, Reg. LP Mgr, T-Mobile USA
  • Joe Kertis, LPC, CFI, Reg. LP Mgr, Finish Line
  • Darcy Layman, LPC, Idaho LP Mgr, SUPERVALU
  • Paul Leasum, LPC, CFI, Reg. LP Mgr, Sterling Jewelers
  • Jeffrey Levitt, LPC, CPP, Sr Mgr AP, Panera Bread
  • Jason Locklier, LPC, LP Manager, Rite Aid
  • Petur Magnusson, LPC, Sec. Mgr, Norvik Hf.
  • Laura Miller, LPC, LP Dist Mgr, Farm Fresh (SUPERVALU)
  • James Morris, Jr, LPC, LP Dist Mgr, Rite Aid
  • Thomas Nystrom, LPC, LP Dist Mgr, Rite Aid
  • Farrah Parrott, LPC, CFI, LP Mgr, Rite Aid
  • Rick Pfeifer, LPC, LP Sr Mgr, Ascena Retail Group
  • Eric Pidgeon, LPC, CFI, Sr Mgr, Corp. LP, Tween Brands
  • Tina-Marie Pilate, LPC, AP Div. Mgr, Wegmans Food Markets
  • Timothy Rang, LPC, LP Mgr, Rite Aid
  • Darren Short, LPC, LP Dist Mgr, Rite Aid
  • Robert Simmons, LPC, LP Field Mgr, Western Reg., Columbia Sportswear
  • Robert Sinning, LPC, Div. LP Mgr, Cub Foods
  • Matthew Speidel, LPC, LP Professional
  • Adrian Strayer, LPC, Reg. LP Mgr, Weis Markets
  • Aaron Wichmann, LPC, CFI, Reg. LP Mgr, Sterling Jewelers

 

Recent LPQ Recipients

  • Robert Balla, LPQ, Sprint
  • Hedgie Bartol, LPQ, Axis Communications
  • Amanda Blair, LPQ, Pep Boys
  • Emile Boules, LPQ, CVS Caremark
  • Deborah Giordano, LPQ, Pep Boys
  • William Grider, LPQ, Ross Stores
  • Joseph Harris, LPQ
  • Marichelle Higashitani, LPQ, Best Buy Canada
  • Carlos Johnson, LPQ, jcpenney
  • David Kline, LPQ, Town Shoes & The Shoe Co.
  • Timothy Larson, LPQ, Sears Holdings
  • Jenny Ly, LPQ, Banfield: The Pet Hospital
  • Freddie Panen, LPQ, Philippine National Police
  • Christopher Prejean, LPQ, Cabela's
  • Wendy Rosasco, LPQ, Pep Boys
  • David Scott, LPQ, Goodwill Industries of San Diego County
  • Christopher Shea, LPQ
  • Adam Smith, LPQ, Southern Wine and Spirits
  • Felix Soto, LPQ, Coast Guard Exchange System
  • Amanda Troxell, LPQ, Rite Aid
  • Don Walker, LPQ, Academy Sports + Outdoors

The 30th Annual International Organization of Black Security Executives (IOBSE) Conference was held last week in Chicago at the Sears Holdings Corporation corporate offices. This year's conference theme was "Celebrating the Past, Embracing the Future." Under the dynamic leadership of Suni Shamapande, Vice President, Loss Prevention, Sears Stores, the three-day event was kicked off with a full day of career enhancing advice to a group of college students as part of the IOBSE student program to help them in "embracing the future."

This program is one that is superb in all aspects. One of the key components is the vetting process that each student goes through to become selected and to receive scholarships funds. They also received outstanding coaching and mentorship offered by attending LP professionals. The well-respected executive search firm of Heidrick & Struggles provided subject matter advice, which is rarely offered with other similar programs. One of the other program highlights was the awarding of 10 full LPQ certification scholarships and 45 annual memberships to the Loss Prevention Foundation. Both of these items are designed to enhance each student's industry knowledge and credentials. A student program such as this is clearly a model for all others to follow.

Celebrating the past was featured by conducting an inspirational and touching panel discussion with two of the original founders of IOBSE. The next two days included presentations from industry leaders such as Bill Titus, Vice President of Loss Prevention, Sears Holdings Corporation on the evolution of the LP industry and a thought-provoking session by ADT on the lightning speed of how industry technology is changing. Keeping in line with the conference theme, the conference finished with a black tie event and the guest speaker, Chris Carter, former NFL pro football player.

We would like to give special recognition to Will Baker from Ross Stores, Fanchon Barnes from Target, Venus Finley-Akins from GAP, Levell Hedgspeth from Cracker Barrel, Don Knox from Caterpillar, Michael Nelson from Kohl's, Courtney Record from Sears, and Mike Rock from Walmart for their dedicated efforts in mentoring the future leaders of tomorrow.

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Loss Prevention Certification